Tripadvisor rated the restaurant number one in Montreal. There was only one problem – Dagsavisen

The great city of Montreal in Canada received a lot of attention this week due to Le Nouveau Duluth restaurant, which topped the list of a total of 3,678 places to eat in the province of Quebec. on Tripadvisor. But finding him was not easy.

The reason was simple: the restaurant does not exist, writes The Guardian and many other media.

Radio Canada writes that how the fictional restaurant was able to climb to the top of the recommendation service, which is one of the largest in the world, raises questions about the credibility of user-generated review services and the algorithms that underpin them -tend.

Amazed by the entry

Business owners who have stores on the same block as the restaurant, which is supposed to provide customers with wonderful dining experiences, do not know where the restaurant is located.

One of them is shopkeeper Yoo Jeung. For 22 years, she has been running the florist Le Spot St-Denis in the same building where the restaurant should have been located at the corner of Avenue Duluth and Rue St-Denis. She says she knows the area well, and tourists often ask her about the various restaurants in the area.

– But New Duluth? No, she tells the Guardian, and adds that there were several things about the entrance that surprised her. Among other things, the photos of the restaurant did not appear to have been taken in the same building.

human error

The Guardian points out that, according to reviews, the purported restaurant could offer both proximity to a beach, valet parking, private catering, a buffet, live music, a playground and a so-called service option at the flying.

Tripadvisor, for its part, claims that in this case, something went wrong in moderating the service.

“It was human error that caused the false ad to remain live on the platform longer than it should have,” Tripadvisor said in a statement.

– This listing, including reviews and photos associated with the listing, is now disabled, the company says.

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Rocky Maldonado

"Hardcore coffee specialist. Unable to type with boxing gloves on. Devoted internetaholic."

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