– Operating costs with increasing and difficult to estimate costs for aviation fuel put the company in such a position that management felt compelled to declare that it no longer made sense to continue the reorganization, recapitalization or alternative sale efforts and unfortunately has to announce that Detur is forced to file for bankruptcy, writes the operator.
It was Television 2 who first reported the case.
The company also says the war in Ukraine is the reason it has become impossible to maintain operations.
The card issuer can refund
– Those who have booked a trip should prepare for the fact that it will not be a trip. To recover the money, there are mainly two good options: card claim and travel guarantee. In addition, you must in any case declare a claim to the bankruptcy estate, says senior legal adviser Thomas Iversen of the Consumer Council to NTB.
Customers who paid by card can contact the card issuer and claim the money from them. Iversen adds that Detur’s statement shows that many card issuers have withheld a lot of money.
“I hope that means most of the affected travelers paid by card,” he said.
If you can’t get anything from the card issuer, you can usually contact the Travel Guarantee Fund.
– The difference here is that the guarantee is made in Sweden, not Norway, which is common for package tour companies operating here. We have advice on this on the Consumer Council website, says Iversen.
Remember to cancel other parts of the trip
He adds an additional reminder to those who have booked a trip with Detur:
– I hope most people get their money back. But you should be patient and know that if you ordered something at destination which is not included in the travel package, you should investigate the possibility of cancellation before departure time. This type of claim is not included in the travel guarantee, nor is it covered by the card issuer.
Iversen adds that travel insurance generally does not cover claims due to bankruptcy.
Detur ceased operations for the remainder of the year on September 23. Attempts were made to raise capital and reorganize, but it was not possible to save the company’s liquidity situation.
